Privacy Policy for M5 Investments, LLC
Last Updated: 12/18/2025
This Privacy Policy explains how M5 Investments, LLC (the “Company,” “we,” “us,” or “our”) collects, uses, and shares information when you use m5homes.com and any related pages or services that link to this Privacy Policy (collectively, the “Site”). By using the Site, you agree to this Privacy Policy.
1. Information We Collect
Information you provide
We collect information you choose to provide, such as when you fill out a form, request information, subscribe to communications, or contact us. This may include your name, email address, phone number, and any information you include in your message. Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages.
User-Provided Information: Any additional information you provide helps us improve our services and provide better support.
Information collected automatically
When you use the Site, we may automatically collect technical information such as your IP address, device and browser type, pages viewed, and approximate location derived from your IP address. This information is collected using cookies and similar technologies.
2. How We Use Information
We use information to: - Operate and improve the Site - Respond to your requests and messages - Communicate with you about your inquiry or relationship with us - Monitor and protect the security of the Site - Comply with applicable law and enforce our policies
We use your data to:
• Deliver text messages and updates related to our services.
• Improve our services and user experience.
• Respond to your inquiries and provide customer support.
• Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.
3. How We Share Information
We do not sell your personal information.
We may share information: - With service providers that help us operate the Site or provide services on our behalf, such as hosting, analytics, form processing, email delivery, accessibility tools, or cookie consent tools - To comply with legal obligations or lawful requests, and to protect rights, safety, and security - In connection with a business transaction such as a merger, sale, or reorganization, where permitted by law. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Cookies and Your Choices
The Site may use cookies and similar technologies for functionality, analytics, and to remember preferences.
You can control cookies through your browser settings and, if available, the Site’s cookie preferences tool. Disabling cookies may affect Site functionality.
Google Analytics - We use analytics tools to understand how visitors use the Site.
5. Third Party Links
The Site may include links to third party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. Their policies govern your use of those services.
6. Communications
If you subscribe to marketing communications, you may unsubscribe at any time using the link in the email. We may still send non marketing messages related to your requests or transactions.
Opt Out Disclaimer
By providing your phone number, you agree to receive text messages from M5 Investments, LLC for the purpose of communicating community news, urgent notifications, and events. Reply “STOP” to opt-out anytime or reply “HELP” for more information. Message and data rates may apply. Message frequency will vary. For more information, please read our Privacy Policy page and Terms of Service page.
Message Content:
Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.
7. Data Security and Retention
We use reasonable safeguards designed to protect information. No website or electronic system can be guaranteed to be completely secure.
We retain information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
8. Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
9. Your Privacy Rights
Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the information below. We may need to verify your identity before responding.
10. California Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to request access to or deletion of certain personal information and to opt out of certain data sharing practices.
We do not sell personal information. If we engage in data sharing that qualifies as a sale or sharing under California law, we will provide an appropriate opt out mechanism.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.
12. CTIA Compliance
13. Contact Us + Support
M5 Investments, LLC
Phone: 336.484.1883
Email: matt@m5homes.com