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Terms and Conditions for M5 Investments, LLC

Effective Date: January 1st, 2026

Welcome to M5 Investments, LLC. These Terms and Conditions ("Terms") govern your access to and use of our website located at m5homes.com "Website"), as well as the services we provide ("services"). By using this Website or our Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Website or Services.

1. Use of the Website

You agree to use this Website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website.

You must not:

  • Attempt to gain unauthorized access to any part of the Website or its infrastructure.
  • Use the Website in any way that could damage, disable, overburden, or impair the site or interfere with others’ use.
 Reproduce, duplicate, copy, sell, or exploit any portion of the Website or its content without express written permission.

2. Services and Client Responsibility

When you engage M5Homes.com

  • You agree to provide accurate and timely information necessary for project success.
  • You acknowledge that delays in communication or required inputs may affect timelines and outcomes.
  • You are responsible for reviewing and approving deliverables within the agreed timeline.

3. Payment Terms

Payment terms are outlined in individual service agreements or proposals. Unless otherwise stated:

  • A deposit may be required.
  • If applicable, monthly retainers or ongoing service fees are due at the beginning of each billing cycle.
  • Late payments may result in suspension or termination of Services.
 All fees are non-refundable unless explicitly stated in writing.


4. SMS Messaging Terms

By providing your mobile phone number and opting in to receive text (SMS) communications, you agree to receive messages from M5Homes.com

Types of messages you may receive include:

  • Property Support
  • Security Notifications
  • Informational
  • Promotional

We are committed to protecting your privacy and the security of your personal information. Your mobile information is collected solely for purposes such as SMS registration and message delivery. We do not share, sell, or transfer your personal data, including your mobile information, to external organizations for any reason, including marketing or promotional purposes.

By providing your phone number, you agree to receive text messages from M5 Investments, LLC for the purpose of communicating community news, urgent notifications, and events. Reply “STOP” to opt-out anytime or reply “HELP” for more information. Message and data rates may apply. Message frequency will vary. For more information, please read our Privacy Policy page and Terms of Service page.

Your data is used exclusively for:

  • Registering you for SMS or messaging services
  • Delivering messages and service notifications
  • Maintaining the functionality and security of our services

We retain your data only as long as necessary to fulfill these purposes and comply with applicable laws. Strict internal policies are in place to prevent unauthorized access or sharing of your information.

Standard disclaimer:

Message and data rates may apply depending on your mobile carrier and plan. Message delivery is subject to your mobile carrier’s availability and performance. M5Homes.com is not liable for any delayed or undelivered messages.

Opting Out:

Consumers can opt-in to receive text messages from M5 Investment, LLC by completing the form on our website or via an online application. By completing these forms, consumers agree to receive customer care messages, two-factor authentication messages, and account notification messages. Message frequency may vary. Message and data rates may apply.  To stop receiving messages, consumers can text STOP. Reply with HELP for more information. For more information, please visit the Privacy Policy at https://www.m5homes.com/privacy-policy and the Terms & Conditions at www.m5homes.com/terms. 

5. Limitation of Liability

To the maximum extent permitted by law, M5 Investments, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use the Website or Services.

6. Termination

We reserve the right to terminate any service agreement or deny access to our Website at our sole discretion, with or without notice, if we believe these Terms have been violated.

7. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website or Services after changes have been made constitutes acceptance of those changes.

8. CTIA Compliance

Our service complies with CTIA guidelines. Report concerns to us.

9. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

10. Contact Us + Support 

If you have any questions about these Terms and Conditions, please contact us at:

M5 Investments, LLC
M5Homes.com 
336.484.1883
Matt@M5Homes.com